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Privacy Policy
Introduction
At Alpine Massage, we are committed to protecting your privacy. This policy outlines how we handle your personal and medical information.
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Collection and Use of Information
We collect and securely store personal and medical information to ensure the safety and effectiveness of our services. This information is used solely for providing and improving our services. By providing your email, you consent to receiving marketing communications from Alpine Massage.
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Payment Information
Payments are processed through Stripe. All payment information is securely handled by Stripe and is subject to their privacy policy. We do not store your payment information on our servers.
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Confidentiality
All personal and medical information shared with us is confidential. We will not share your information with any third parties unless required to do so by law or if we believe you or someone else is in immediate danger.
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Your Consent
By using our services, you consent to our privacy policy.
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Changes to Our Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our website.
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Contact Us
If you have any questions about our privacy policy, please contact us
Booking Policy
Cancellation and Rescheduling
You can cancel or reschedule your appointments online up to 24 hours before the scheduled appointment time without any penalty.
If you wish to cancel within 24 hours of your appointment, you must call or text to notify us. In such cases, you may be asked to pay for the appointment.
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Intake Form
Prior to your initial appointment, you are required to fill out an intake form. This form provides important information about your health history.
Follow-up Appointments:
You are required to inform the therapist of any changes or updates to your health or circumstances before your follow-up appointments. This ensures that we can provide the most effective and appropriate treatment.
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Changes to Our Booking Policy
We may update our booking policy from time to time. We will notify you of any changes by posting the new privacy policy on our website.
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Contact Us
If you have any questions about our booking policy, please contact us
Multi-buy Packages Terms and Conditions
Description
The "60 Minute Package" plan entitles the purchaser to five one-hour massage sessions at a discounted rate. This package applies to Remedial and Body Maintenance appointments.
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Payment
The plan requires a one-time, upfront payment of $605NZD, which covers the cost of five one-hour massage sessions. This payment must be made in full at the time of purchase.
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Validity Period
The plan is valid for a duration of 12 months from the date of purchase. All sessions must be used within this timeframe.
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No Refunds
Once purchased, the plan is non-refundable. There will be no refunds issued for any unused sessions, regardless of the reason.
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Transferability
The plan is non-transferable, meaning it can only be used by the recipient named at the time of purchase. Sessions cannot be transferred to another individual.
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Appointment Booking
Sessions must be booked in advance and are subject to availability. It is recommended to schedule appointments in advance to ensure preferred time slots.
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Expiration
Any unused sessions remaining after the 12-month validity period will expire and cannot be redeemed or refunded.
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Additional Purchases
Purchasing the "60 Minute Package" plan does not commit the purchaser to any further payments or subscriptions. Additional plans can be purchased separately if desired.
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Changes to Terms
Alpine Massage reserves the right to modify or update these terms and conditions at any time. Customers will be notified of any changes.
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Acceptance
By purchasing the "60 Minute Package" plan, the customer acknowledges and agrees to abide by these terms and conditions.
Description
The "90 Minute Package" plan entitles the purchaser to five 90 Minute massage sessions at a discounted rate. This package applies to Remedial and Body Maintenance appointments.
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Payment
The plan requires a one-time, upfront payment of $785NZD, which covers the cost of five 90 minute massage sessions. This payment must be made in full at the time of purchase.
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Validity Period
The plan is valid for a duration of 12 months from the date of purchase. All sessions must be used within this timeframe.
​
No Refunds
Once purchased, the plan is non-refundable. There will be no refunds issued for any unused sessions, regardless of the reason.
​
Transferability
The plan is non-transferable, meaning it can only be used by the recipient named at the time of purchase. Sessions cannot be transferred to another individual.
​
Appointment Booking
Sessions must be booked in advance and are subject to availability. It is recommended to schedule appointments in advance to ensure preferred time slots.
​
Expiration
Any unused sessions remaining after the 12-month validity period will expire and cannot be redeemed or refunded.
​
Additional Purchases
Purchasing the "90 Minute Package" plan does not commit the purchaser to any further payments or subscriptions. Additional plans can be purchased separately if desired.
​
Changes to Terms
Alpine Massage reserves the right to modify or update these terms and conditions at any time. Customers will be notified of any changes.
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Acceptance
By purchasing the "90 Minute Package" plan, the customer acknowledges and agrees to abide by these terms and conditions.